Shipping

How ZEN STAX packs and ships your organizers, what it costs and what to do if a parcel goes missing.

Processing time

Orders are processed within 2 business days. Modules are nested and boxed to avoid scratches, and kits usually travel in a single carton.

Orders placed on weekends or holidays start processing on the next business day.

Methods, costs and delivery times

We ship with standard and express carriers; the cost and estimated delivery time of each option are calculated at checkout from your address. Free shipping on orders over $99. Delivery times are estimates.

Shipping cost and taxes are always displayed at checkout, before you confirm payment. There are no handling fees added later.

Tracking

You receive a tracking link by e-mail when the order ships. Larger kits may ship in more than one box, each with its own tracking number.

If the tracking has not updated for several days, write to [email protected] and we will open a trace with the carrier.

Delivery address

Please check your address and apartment/suite number at checkout. Once a parcel has left our warehouse we may not be able to redirect it, and parcels returned to us as undeliverable are refunded minus any shipping already paid, or reshipped once you confirm the correct address.

Lost or damaged packages

Contact [email protected] within 7 days of the estimated delivery date and we will resend or refund.

For damaged parcels, keep the box and send photos of the outer carton and the affected modules so we can file the carrier claim for you.

Contact

ZEN STAX LLC · [email protected] · +18182160461 · 20853 WEST ACORN CIRCLE, PORTER RANCH, CA 91326.